Service certification is a kind of conformity assessment activity, which aims to build the confidence of consumers, regulators, service providers and other stakeholders that specific services meet the specified requirements, provide consumers, service providers and society with comparable certification results of similar service levels, help break through the technical barriers of international trade, and ensure that service certification can be carried out at the national, regional and global levels Promote trade in services, market access, fair competition and consumer recognition.
The service certification technology needs to ensure that the characteristic services meet the specified requirements, or the contents claimed and promised by the organization, and are consistent with the perception of customer experience; it is in line with the internationally accepted functional method of conformity assessment and relevant standards, which is conducive to the healthy and rapid development of the service industry, international integration and peer review.